Information on the virtual experience of Moxie Livestream and On-Demand classes.
Contents
Warm up room
Moxie Livestream classes typically begin with attendees and coaches gathering in the warm up room. The warm up room opens 15 minutes before the scheduled class start time. If you choose to be viewed by your coach, your microphone and camera will be on by default in the warm up room.
We recommend getting to class a few minutes early so you can get yourself familiar with the functions of the Moxie studio and prepare for the class to start. Spending time before class in the warm up room is also a great chance to interact and connect with other attendees and your coach.
Studio
Once class has begun, the default settings inside the studio are:
Attendees' microphones are muted. The coach can choose to either enable or disable attendees’ microphones. If enabled, attendees will be able to unmute themselves to speak. If disabled, attendees will be muted for the entirety of the class.
The text chat is minimized. You can still use the chat during class, simply expand the chat by clicking on the bubble icon in the top right corner of the Moxie studio. All participants can see all messages.
Attendees can choose who can see their video - only the attendee themselves, only the instructor, or everyone (if the instructor has the ‘attendees can see each other’ option enabled.)
Note: Attendees’ video feed is never recorded or included in class recordings. Also, if you mute your microphone during a class, nothing you say will be recorded.
Cool down room
Once the instructor ends the class, you will move into the cool down room, where you again can interact with the instructor and other attendees.
Here you can rate the class so that we, and your coach, can learn and improve. Your feedback is essential!
If the class is a Flex Pay class, you will be prompted to send a one-time payment to the instructor while in the cool down room.
Missed leaving a payment or want to give extra gratitude to your coach? You can visit their profile page and click the Flex Pay button to send a one-time payment at any time.
Please note: Flex Pay one-time payments are non-refundable.
What is a Flex Pay class? Find out more here.
On-Demand Classes
Coaches can record their classes for attendees to take on their own time. The warm up and cool down rooms are never recorded. The recording only begins once the coach clicks the Start Class button. Only the instructor's video is record, the attendee video is never recorded. The class audio - coach and attendees - is recorded.
To view your instructor’s On-Demand classes, just navigate to their profile and click the On-Demand tab to start watching.
To unlock an On-Demand class:
Attend a Flex Pay class. You can rewatch the recording if you were present for the live class.
Purchase a paid class. Once you’ve paid and reserved the class, you can rewatch the recording whether you attended live or not.
Buy a monthly membership with On-Demand. You will be able to watch all of the instructor's On-Demand classes as many times as you like during the chosen memberships period.
Buy a class package. You can use a pass to unlock a single On-Demand class.
- Purchase a Moxie Pass membership. You can unlock any participating class* for two Moxie Pass tickets. For more on Moxie Pass, please see here.
Please note: it is not guaranteed all live classes will be recorded - it is up to the coach to decide if they want to record their classes or not. If you intend on reserving a live class solely for the purpose of rewatching the playback, we recommend connecting with your instructor before reserving.
Further questions? Reach us directly at support@moxie.xyz
*All On-Demand classes in the Moxie marketplace can be unlocked with Moxie Pass. However, coaches not teaching for the marketplace can decide whether or not their classes are enrolled in Moxie Pass.