How to set up payments and payouts, when to expect payouts, troubleshooting tips and FAQs
Contents:
Setting up Payments
All Moxie instructors can accept payments directly on Moxie securely through our payment processor Stripe.
Once you’ve created your Moxie instructor account and entered payment details for your Moxie platform fee, you will also need to set up Payments in order to host paid classes, collect Flex Payments, or sell memberships.
To do so, head to your Payments tab to set up your unique Moxie x Stripe account.
What information should I enter on Stripe?
You will need the following personal details to set up your Payments:
- Your email address - we recommend using the same email address you used to sign up with Moxie.
- Your date of birth.
- Your home address.
- Your phone number.
- The last four digits of your Social Security number.
- Business details (even if you are not a registered business, Stripe will ask what industry you are in)
- Industry - we recommend you select Personal Services > Health and Wellness coaching.
- Business website - We recommend you use moxie.xyz/username
All of the information above is securely sent to Stripe and is not stored on Moxie servers.
In some cases, our payment processor Stripe might ask for additional information, such as your full social security number, or your official ID.
The verification process takes anywhere from a couple of minutes to a few hours. If you get stuck or see an error message, please see below.
Setting up Payouts
Once you've set up Payments, it's time to set up Payouts in order to withdraw money to your bank account. This process is simple, all you have to do is enter the following information in the Payments tab for verification:
Routing Number (US bank accounts only)
Account Number (US bank accounts only)
Account Holder name (must match the bank account)
Account type: individual or business account
Payout Timings
Now that you're all set up, I bet you're wondering, "when are my pending payments released?"
Drop-in payments and flex payments are released 48 hours after class completion or payment is left.
Payments for class packages are released on a per-pass basis 48 hours after class completion or viewing. If the class package was not fully used the remaining balance will be released on the package expiry day.
Payments for monthly subscriptions are released twice per month: a partial amount is paid on the 15th of the month at 12 pm EST, and the remainder on the last day of the month at 12 pm EST.
- Payments for challenges are disbursed as follows:
- If the set duration of the challenge is less than or equal to 15 days, the full payment will be released at the end of the challenge.
- If the challenge is greater than 15 days, but less than or equal to 30 days, a prorated amount of the total will be released on day 15, and the rest will be released at the end of the challenge.
- If the challenge is greater than 30 days, a prorated amount of the total will be released to you at each 15 day interval, with the final amount paid at the end of the period.
Please note: pending payments include all of your future class reservations.
Payout FAQs
Payout Amounts
The minimum Payout amount is $50.
Please note, the exact amount deposited into your bank account could vary by a few cents due to charges by your bank that we are unable to control.
Is there a Payout fee?
There is a Payout fee of $0.25 per Payout. From more on the fees related to coaching on Moxie, see here.
What Stripe fees are there?
Our payment processor, Stripe, charges their own platform fee of 2.9% + an additional $0.32 per transaction. These fees are paid by your students and are applied automatically at checkout. These funds go directly to Stripe to cover their payment processing fees and fraud and security protection.
Where is my Payout?
Payouts may take up to 5 business days to reach your bank account.
How do I change my bank account information?
Please send an email to support@moxie.xyz with your request. We are happy to disconnect the existing bank account so you can update the information. For security reasons we require all instructors to reach out to us directly with this request.
Payments & Payouts Troubleshooting
Please see the below error codes for Payment & Payouts for more information, if you do not see the issue you’re experiencing, please contact us at support@moxie.xyz.
Restricted
Restricted means that your Moxie account has disabled Payouts or Payments. Additional information, such as a scan of your ID document, usually needs to be provided to enable your account.
Restricted soon
Restricted soon means that your account has a due date for providing additional information.
Pending
Pending means the account is being reviewed by our payment processor Stripe. This can occur when:
Stripe is verifying the information that was provided, such as an ID document upload.
Stripe is performing a watchlist check against a list of prohibited individuals and businesses.
Stripe is reviewing the account for suspected fraudulent activity.
Enabled
Enabled means that your account is in good standing, though additional information might be required if a payment volume threshold is reached.
Rejected
Rejected means our payment processor Stripe rejected your account. In general, accounts are rejected if they’re suspected of fraudulent activity.
While we may not be able to impact Stripe’s account decisions, feel free to drop us a line at support@moxie.xyz with any Payments or Payout support questions and we’ll do our best to assist.