How to create and offer monthly subscriptions for your students.
Contents
Subscriptions
On Moxie you are able to offer various membership types, including subscriptions, class packages and challenges. For more on subscriptions continue reading!
Types of Subscriptions
Moxie enables you to offer monthly, auto-renewing subscriptions with multiple types, tiers, and combination of offerings.
You can customize your subscriptions to include a combination of:
Livestream classes
In-Person classes and/or
On-Demand classes
You can create multiple tiers of subscriptions (for example, various price points for different combinations of offerings) however, only one of each combination can be visible on your profile at a time.
Subscription Setup
To create a subscription, you need to first pay the Moxie platform fee and set up Payments if you haven’t already.
Then simply navigate to the Membership tab on your profile and click the Add Membership button. On the following page, under “plan type”, select Subscription.
Then you will enter a name, a short description and the cost per month as well as set your desired subscription combinations.
You can choose to include all classes generally by type or you can choose to only include specific classes by name or collection (for On-Demand classes.)
For instance, for an "all access" subscription, we suggest including all classes and class types. For a more specific offering, say a subscription for private clients, you can choose to only include the corresponding private classes.
You can create any amount of subscription combinations, however only one of each combination can be visible on your profile at a time.
Hiding subscriptions
Once you've created your subscription offering, you can actively control who can see or purchase it.
If the subscription is set as visible anyone who is visiting your Moxie profile will see it. If you set the subscription as hidden only the people who have the direct URL can access it. This allows you to create private, customized offerings for your students.
What happens to my current subscribers if I hide a subscription?
Hiding (or un-hiding) a subscription does not affect your students on that plan. They can still attend your classes and their subscriptions will automatically renew at the end of each month.
What happens to my current subscribers if I make my subscription not available for purchase?
Making your subscription available (or not available) for purchase does not affect the students on that plan. They can still attend your classes and their subscriptions will automatically renew at the end of each month. This will however prohibit any new clients from purchasing that subscription.
How do I grandfather certain clients in at a lower subscription price?
Use hidden subscriptions to lock one set of clients in at a lower price while showing a different price publicly on your Moxie profile.
Simply hide the subscription you want to make available exclusively to a certain set of clients. Only people who receive the direct link to the hidden subscription will be able to see or purchase that plan.
For example:
Create a subscription offering for $100.
When you are ready, hide this subscription so it’s only available to people with the direct link.
Then, create a new, duplicate subscription offering and set it at $125. Be sure this subscription is visible on your profile.
Your old clients will continue paying $100, while new subscribers will be charged $125.
How can I share my subscription?
You can share your subscriptions by clicking on the arrow icon on the subscription card.
Excluding Classes from Subscriptions
In addition to selecting which classes are included in your subscriptions from the Add a Membership form, you can also choose to include or exclude specific classes from your memberships when creating the class itself.
If you select Yes:
By default, this class will be available to students on any of your memberships - meaning they can reserve the class using their subscription and will not have to pay an additional drop-in fee.
If you select No:
You can either choose specific memberships to include the class in or
You can choose to fully exclude the class from all your memberships - meaning none of your students will be able to reserve the class using their memberships and they will pay an additional drop-in fee to reserve the class.
This is a great option for classes like personal training sessions or special workshops or challenges that are offered outside of subscriptions.
Other FAQs
Can I create a special subscription offer?
Yes. Simply create a new subscription and hide it from public view. Only people with the link will be able to purchase the subscription.
Can I have multiple monthly subscriptions active at the same time?
Yes, you can have multiple, active monthly subscriptions with different class types/combos, you just can’t have more than one of the same combo visible on your profile at a time.
Can I offer class packages?
Yes, read more about class packages here.
When are my subscribers charged?
The subscription period begins on the first of each month and renews at 3pm EST on the last day of the month.
What happens if I change the subscription price?
If you change the price of a subscription, your current subscribers will be notified about the change via email, and the new rate will be applied on the next billing cycle. Any clients who sign up, after altering the price, would pay the new price immediately upon purchase.
Price changes for a monthly subscription are applied to the billing cycle of the following month, if they are made within 3 days before the last day of the month. Any changes to a subscription price within the last 3 days of the month would not be applied until the subsequent month.
For example, if you alter your subscription price on January 30th, the new price would not take affect for existing subscribers until their March payment.
What happens if I cancel the subscription?
You can choose to cancel the subscription immediately, or after it expires. If you choose to cancel a subscription immediately, all of your current subscribers will receive a partial refund in Moxie credits (depending on when you cancel), and their reserved seats will be canceled as well. Canceling a subscription does not affect your upcoming class schedule as the instructor.
If you choose to cancel the subscription once it expires - the subscription will be automatically cancelled on the last day of the month at midnight EST, and your clients will not be charged for renewal.
When are earnings from subscriptions released to my account?
Earnings from subscriptions are released in two parts: a partial amount is released to you on the 15th of the month at 12 pm EST, and the remainder on the last day of the month at 12 pm EST.
Have questions on subscriptions? Shoot us a message at support@moxie.xyz