Moxie

Purchases 5

• Can I purchase more than one class at a time?
• How do I change my credit card?
• What is Flex Pay?
• What are Moxie credits?
• What is a Challenge?

Class Experience + more 6

• What happens if I get disconnected during class?
• Can I track my workouts on Moxie?
• Can I message my instructor on Moxie?
• Does Moxie have an App?
• How can I attend a Moxie Class?

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Credits, Refunds, and Cancellations 3

• How do I cancel a class reservation?
• How do I cancel a subscription?
• What is the cancelation and refund policy?

Getting Started 14

• What can I expect from a Livestream class?
• How do I pay the Moxie platform fee?
• How do instructor & class ratings work?
• Can I upload pre-recorded classes?
• How do I create an instructor profile on Moxie?

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Attendee Management 5

• How do I know how many people are signed up for my class?
• Does Moxie require attendees to sign a liability waiver?
• How do I remove an attendee during my class?
• What automated emails does Moxie send to my attendees?
• What is Moxie messaging?

Hosting a Class 6

• What happens if I get disconnected during a class I'm teaching?
• How does the Livestream studio work?
• How do I edit a class?
• What are the Moxie studio requirements?
• Can I host an In-Person or Hybrid class?

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Memberships 4

• Can I offer discounts to specific groups of people?
• Can I offer challenges on Moxie?
• Can I offer Class Packages?
• Can I offer Subscriptions?

Additional Features 2

• Can I add or embed my Moxie schedule to my personal website?
• Does Moxie provide health insurance for instructors?

Payments 3

• How do I accept payments on Moxie?
• What is Flex Pay?
• Does Moxie help with taxes?

Moxie Teams 2

• What is Moxie Teams?
• How can I create a Team?

Music Options 1

• What is Share Audio?

For Instructors 6

• What is Moxie Pass?
• Will I get paid for classes taken during an attendee's free trial with Moxie Pass?
• How much money do I earn for clients on Moxie Pass?
• How can I prevent Moxie Pass users from accessing a class?
• How does Moxie Pass affect my earnings and fees?

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For Attendees 9

• What is Moxie Pass?
• What do I do if I run out of Moxie Pass tickets before my subscription renews?
• What happens if I run out of tickets during my free trial?
• What happens after my free trial?
• Do my Moxie Pass tickets expire?

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Tips, Tricks & Troubleshooting 16

• How do I adjust my time zone?
• How do I request a refund?
• How can I enable my camera and mic on my browser?
• What is the refund policy for subscription plans canceled by the instructor?
• How can I reset my password?

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